Employee Engagement drives business performance – most CEOs and HR people understand this basic concept but lack detail on how to implement it. What this model does is make helpful links as to HOW employee engagement can be used as a business tool.

Done right, employee engagement is a very powerful competitive weapon (witness Zappos!).

Here’s another brand-new resource on Employee Engagement that’s worth checking out: http://www.kaptasystems.com/employee-engagement-ebook