There is this deep virus within organizations that we somehow have found difficult to cure… that virus is the “fear of conflict.” The fear to confront or face people in difficult situations. This fear cripples us. It keeps many from being satisfied at work, at home. It keeps us from being honest and forthright.

Most people instinctively avoid conflict, but as Margaret Heffernan shows us, good disagreement is central to progress. She illustrates how the best partners aren’t echo chambers — and how great research teams, relationships and businesses allow people to deeply disagree.



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