Contact Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag your own experience with a no-KYC casino? This page tells you how to reach us and what we can actually help with.

How to reach the Top Bitcoin Casinos team

The best way to contact us is by email at [email protected]. We read every message and generally reply within 48 hours, though it can take a little longer during busier periods. Please include as much detail as possible — if your query relates to a specific site, bonus, or payout issue, let us know which offer you're referring to and roughly when the issue occurred, so we can look into it properly.

What we can and can't help with

We're an independent review and comparison site, not a casino operator, payment processor, or regulator. That shapes what we're able to do when you get in touch:

• We can update or correct information in our reviews if something has changed or was inaccurate.
• We can pass along feedback about payout speed, verification requirements, or customer service at a listed casino.
• We cannot process deposits, withdrawals, account verification, or bonus claims — those all sit with the individual casino, and you'll need to contact their support team directly for account-specific issues.
• We cannot offer legal, tax, or financial advice. If you have questions about how gambling winnings or crypto gains are taxed, or whether a particular site is available where you live, a qualified professional is better placed to answer than we are.

Reporting an issue with a listed site

If you've had a problem with a casino we cover — a delayed withdrawal, an unclear bonus term, or something that didn't match our review — tell us. Reader reports genuinely feed into how we reassess sites over time, including ones currently ranked highly, such as those with strong cashback or welcome offers. We don't publish user testimonials as part of our reviews, but real feedback helps us keep the coverage honest and current.

Press, partnerships, and correction requests

If you're a casino operator, a journalist, or another site with a factual correction or partnership enquiry, use the same email address and mark your subject line accordingly so it reaches the right person. We should note plainly: some of the offers listed on this site are commercial partnerships, and we may earn a commission if you sign up through a link here. That relationship never decides how a site is ranked or reviewed — our About Us page explains how the site operates and is funded.

Before you write in — a few things worth knowing

A handful of questions come up often enough that it's worth addressing them here rather than waiting for an email:

• Legal status: Crypto casinos serving US players are typically licensed offshore, in jurisdictions like Curaçao or Anjouan, rather than by any US state regulator. This puts them in a legal grey area for US players — not clearly legal, not banned outright. You're responsible for checking the law in your own state before playing anywhere.
• No-KYC play: Sites offering reduced or no identity verification still expect you to follow their terms, including any anti-money-laundering or sanctions checks they run in the background. We don't advise on ways to get around verification, geoblocks, or site restrictions, and we won't answer questions along those lines.
• Age requirements: Every casino we list has a minimum age of 18 or 21, depending on the operator and your state. If you're not old enough to gamble legally where you live, none of this applies to you.

If gambling has stopped feeling fun

If you're finding it hard to stick to limits, or gambling is causing stress rather than relief, the National Problem Gambling Helpline is available at 1-800-GAMBLER. Offshore crypto casinos generally don't offer the same self-exclusion tools or player protections as state-regulated operators, so it's worth building your own limits in advance. Our Responsible Gambling page has more on setting those boundaries and where to find support.

Site terms and other pages

For details on how we operate, how content on this site is put together, and what you're agreeing to by using it, see our Terms and Conditions. If your question isn't about contacting us specifically, browsing the site itself is often quicker than waiting for a reply — but if it's still not clear, send us a message and we'll get back to you.