I think you missed the point!
I guess it could be a translation of which is the chicken and which is the egg? Dilbert has been so on point!
Tag: Managing Expectations
Aligning Expectations is a moving target
EXPECTATIONS: WE ALL WANT SOMETHING DIFFERENT
Too often we leave a meeting, interaction, quick or long conversation with an idea in our minds. Whether you are the manager or the employee, the parent or child, or even colleague or friend…
you may leave with a certain expectation of what happened, what was agreed to, or how the next steps should take place.
THE CONTRACT
When we go into and then leave these interactions, especially when there is an action or an agreement made, a perceived Contract is written. There is an agreement made in the mind, regardless of whether or not it was physically written. Each time you come back to receive or outline progress around this agreement that Contract is re-written, adjusted, erased, edited and reprinted in your mind.
THE PROBLEM
The problem is that we all expect different things and those expectations do not always align. So take a moment to think before you judge the next time someone you have interacted with does not meet your expectations. It may not be about performance but more about the misunderstanding of that Contract around the Expectation!
